Welcome to our FAQ page. Here you’ll find answers to some of the most frequently asked questions about our cleaning services. If you don’t find what you’re looking for, please don’t hesitate to contact us. Our friendly team is always ready to assist you.
We are the cleaner and trustful choice. We strive to understand exactly what our clients want, do our utmost to provide the right solution. Our Clients enjoy consistent quality cleaning services.
Our mission is to built a strong long term relationship with our clients, working together as a team to meet their needs, acting with honestly, integrity and professionalism.
Yes, We are licensed and insured cleaning service register by the State. We also guarantee customer satisfaction. Was something not cleaned the way that you expected? Let us know, and we will do our best to do things right. Give us a call in 24 hours after the visit we will go back to re-clean any missing area
Your satisfaction is our number one priority.
Because of nature of the job we move hundreds of things, we are very careful , but unfortunately accidents may happen. If that happened, we will notify you immediately .
Please let us know if there is something that is a family heirloom that no money can replace that so we can make sure to give a particular extra attention or don’t touch it at all or any already broken, scratched or stained area or stuff.
We are not responsible for any wear and tear expected to occur or lack of regular home maintenance for example: blinds, mini- blinds, plantation shutters and others.
Wall Decor, wall shelves, picture frames not well secured to the wall if fells we will not be responsible to fix or replace it.
Pets are a part of the family. During the service we recommend that you keep your pet somewhere they will be comfortable and secure — not all of our furry friends like the sound of vacuums or unfamiliar people in their space. Let us know how you’d like to handle your pet ahead of time to keep them safe and happy.
We don’t pick up animal waist or change cat litter box.
We bring our cleaning supplies and tools to perform the cleaning we only request from you paper towels and trash bags. If you have any specific cleaning product that you like , feel free to leave them out for us to use.
For security reasons we only are able to use a 3 steps ladder to reach out the high places and we do not move too heavy furniture to access any areas.
We also offer extras services add at small cost:
Patios, Porch or decks or Garage need a prior evaluation.
If you need add a service or change or request anything that’s not included on your maintenance routine, please text 772-971-0599 to let the office know in advance.
Things happen anytime and we understand that, but we really appreciate if you can let us know in advance about any travel, changes, doctor appointment, working schedule or vacation cancellations that affect our weekly , bi-weekly or Monthly schedule.
We ask for a minimum 48 hours notice for cancellations or reschedule failure to provide advanced notice will result in a $50 rescheduling fee.
Lock out, on move in-out cleaning running water and electricity must be ON, if we arrived and for that reason we can’t perform the cleaning will be consider a job done and full payment will be charged.
Rescheduling appointments dates and times are subject to availability.
In that case, you can provide a spare key or door code to get access to the house, call to the office and ask how we can safely find a solution that better fits your needs.
We accept cash, personal checks or Zelle / Venmo due at the service cleaning date.
Move out cleanings 50% deposit are required in advance.
If you have special occasions, please contact us as soon as possible to ensure priority scheduling (maintenance clients).
If your regularly scheduled day falls on a Holiday, please contact us to make alternate scheduling arrangements
Winter Vacation ( week between Christmas and New Years).
